You can permanently delete your Trackk account and cloud data either in the app or by sending us a request. You do not need to reinstall the app.
Email from the address used for your Trackk account. We may send a verification message before deleting anything. Verified requests are completed within 30 days.
Never email us a password, sign-in code, payment information, ride file, sensor file, or health information.
Your Trackk cloud account, backed-up rides and private ride files, video reviews, coaching history, and stored coaching media are deleted. Limited security or legal records may be retained when required, and de-identified diagnostics may remain when they can no longer identify you.
Trackk cannot remotely erase recordings stored only on your phone. Delete those rides in the app or remove the app from the phone.